Privacy Policy
How we protect your data (and your potato secrets)
Last updated: December 2025
1. Information We Collect
When you use Alayak, we collect information necessary to process and deliver your order: • Sender Information: Name, email address, phone number, and billing address • Recipient Information: Name, phone number, and delivery address • Order Details: Your custom message and uploaded images (if any) • Payment Information: Processed securely by PayHere - we never store your card details
2. How We Use Your Information
We use your information for the following purposes: • To process and fulfill your potato orders • To communicate order confirmations, shipping updates, and tracking information • To respond to your customer support inquiries • To send you important service-related notifications • To improve our website, products, and services • To detect and prevent fraud or unauthorized activities
3. Information Sharing
We respect your privacy and limit data sharing to essential service providers: • PayHere: Our payment processor handles your payment securely • Postal/Courier Services: Recipient address is shared for delivery purposes We do NOT sell, trade, or rent your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your data: • All data transmission is encrypted using HTTPS/SSL • Limited access to personal information on a need-to-know basis • Regular security reviews and updates While we strive to protect your information, no method of internet transmission is 100% secure.
5. Cookies and Tracking
We use cookies to enhance your browsing experience: • Essential cookies for website functionality • Analytics cookies to understand how visitors use our site • No third-party advertising cookies You can disable cookies in your browser settings, though this may affect some website features.
6. Data Retention
We retain your order information for business and legal purposes: • Order records are kept for accounting and customer service needs • Payment records are retained as required by Sri Lankan tax regulations • You may request deletion of your personal data by contacting us Note: Some information may be retained in backups for a limited period.
7. Your Rights
You have the following rights regarding your personal data: • Access: Request a copy of the data we hold about you • Correction: Request correction of inaccurate information • Deletion: Request deletion of your personal data • Objection: Object to certain processing of your data To exercise these rights, contact us at info@alayak.com with your Order ID.
8. Children's Privacy
Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last modified" date. We encourage you to review this policy periodically for any changes.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us: 📧 Email: info@alayak.com 📍 Location: Sri Lanka We aim to respond to all privacy inquiries within 48 hours.